Return, Refund, and Exchange policy
Ratna Jyoti offers you the flexibility to exchange your Diamond, Sapphire, Ruby, Emerald, and Diamond Jewelry -if you don't like it ( within 7 working days of delivery). You can return ready-made Only Diamond jewelry with no questions asked (if done within 7 working days). We offer these because we want to make sure the product really makes you happy, and we have an enduring relationship with you as our customer. However, such exchanges will be subject to certain terms and conditions.
Terms & Conditions for Product Sale, Return, Refund, and Exchange Part-1
1. We Used to Sell Stone with 100% Guarantee Duly Tested & Verified with Certified By G.S.I / GIA / IGI / HRD / AGS /RJL (Our Own Lab) With More Any International Reg. Lab. We Sell Every Diamond / Gems with GST Bill + Rs.25000/- Guarantee Card + Lab Report +
Terms & Conditions Papers.
2. Money Cannot be Refund or exchange for any Our product once sold.
3. Our Any Product are not Returnable after Sale But Must Verify Our Products Worldwide.
4. Our Repurchasing System Applicable Only For Certified Diamond and 22K Hallmark Gold.
5. you the flexibility to exchange your Certified Diamond, Sapphire, Ruby, Emerald, and Diamond / Gold Jewelry -if you don't like it (within 7 working days of delivery).
6. Both advance and goods will be canceled due to Un-withdrawal order goods within Three months (Offer Time The time is One Month).
7. In case of a judgement of any stone only GSI / GIA / IGI / HRD / AGS with any International reg. Lab.with Reg. Lab Testing Certificate but any other Private Lab Report will not be considered.
8. If any negative report in respect of any stones sold by us comes from ‚GSI / GIA / IGI / HRD / AGS with any International reg. Lab. then 100% of the price of Total Gem Value + Rs.25,000/-INR will be paid only after re-investigations and tests by us. So Reports & Products must be deposited at RATNA JYOTI within 7 days from the date of delivery. Our Products in case of Negative Report it must be Claim within 7 Days from the date of delivery.
9. After 7 days directly or indirectly relating to the stone tested or for any claim or demand is not valid.
10. Games Testing Charges, Tax Amount, Astrology Consultancy Visit Fees, Shipping Charges, Papers Charges, Others any Fees with any Service Amount are not Included and exchange Calculate.
11. The price of a GEM varies According to size MINES & QUALITY. Gems as per exact quality are not always available and in such cases a little less or more weight in the supplier.
12. If exchange Hallmark 22K Gold (exchange time weight wise) 100% exchange on This Date Market Rate.
13. If we Repurchase Only Hallmark 22K Gold & Certified Diamond (Repurchasing time weight wise) 100% Repurchase with 20% Deduction Amount on This Date Market Rate.
14. All courier and shipping costs incurred by the Company for Exchange / our Repurchase shall be borne by the Member.
Please at First Details Read Us applying Rules-Regulation, Term & Condition, Privacy, Refund & Cancellation Policy from our website.
N.B:. Ratna Jyoti's all Product Group is only Ratna Jyoti's Own Gems Quality & Rate Chat Group. Others not apply.
Terms & Conditions for Product Sale, Return, Refund, and Exchange Part-2
a) All items must have the original security Barcode, label, Product I.D, and certificate and must be exchanged in the same conditions as delivered by the Company.
b) Any item exchanged showing signs of wear or engraved, altered, resized (by anyone/entity other than the Company) or damaged in any other manner shall not be accepted for exchange.
c) Custom orders with engraving, special ring size, etc. cannot be accepted for return, refund or exchange.
d) All shipping and handling expenses shall be chargeable to the Member.
e) All requests for the Exchange of the product have to be placed within seven (7) days from the date of delivery. No Exchange requests after seven (7) days from delivery will be processed.
f) Once the Exchange is confirmed at the call center, the Company will send a packaging cover, which has to be used to return the product. The item has to be packed in front of the courier agent.
g). The price of a GEM varies According to size MINES & QUALITY.
h).GEMS as per exact quality are not always available and in such cases a little less or more weight in the supplier.
i). Money can not be refunded or Returned for gems once sold.
j). Both advance and goods will be cancel due to unwithdrawal order goods within one month.
k). All returns will be effective if our cash memo and bill other allied papers are returned(if issued by us).
l)wrongly you paid any amount so you must refund amount to your account.
N.B: Ratna Jyoti's all Product Group is only Ratna Jyoti's Own Gems Quality & Rate Chat Group. Others not apply. Please at First Details Read Our applying Rules-Regulation, Term & Conditions, Privacy, Refund & Cancellation Policy from our website.
Last update on 01-12-2019