Return, Refund and Exchange policy
Ratna Jyoti offers you the flexibility to exchange your Diamond , Sapphire,Ruby ,Emerald and Diamond Jewellery -if you don't like it ( within 7 working days of delivery). You can return readymade Only Diamond jewellery with no questions asked (if done within 7 working days). We offer these because we want to make sure the product really makes you happy, and we have an enduring relationship with you as our customer. However, such exchanges will be subject to certain terms and conditions.
Terms & Conditions for Product Sale, Return, Refund and Exchange Part-1
1.We Used to Sell Stone with 100% Guarantee Duly Tested & Verified with Certified By G.S.I / GIA / IGI / RJL / HRD / AGS With More International Reg.Lab.
2. Money Cannot be Refund or exchange for our any product once sold.
3. Diamond, Diamond Jewellery, Gems withRuby, SapphGems with Platinum,G old,S ilver is our Returnable Product But Our Others any Product are not Returnable.
4. Others Any Product are not Returnable (Without Diamond , Diamond Jewellery, Ruby, Sapphire Group Gems with Platinum, Gold, Silver ).
5. Diamond and Diamond Jewellery are our life time Returnable Product, But Ruby, Sapphire Group Gems Return up to One Year From Selling Date.
6. If Our Any Returnable Product(Only Returnable Diamond & Gems) Price Below Rs.10000/-are not taken back (Only Any One Product Price).
7. If Our Ruby and Sapphire Price above Rs.10000/- must be Returned within 7 days with a Deduction of 10%On Product Total value.
8. If Return upto 1 Month, the Deduction must be up to 20% On Product Total value.
9. If Return uoto 3 Months, the Deduction must be up to 25%On Product Total value.
10. If Return upto 6 Months, the Deduction must be up to 35%On Product Total value.
11. If Return upto 12 Months, the Deduction must be up to 50% On Product Total value.
12. After 12 Months Any Gems cannot be Return with Refund for any Cause (Except Certified Diamond).
13. Any Mark or Crack, Broken, Rubbed on the Stone will not be taken back.(Cause It May be Highly Cost).But in any VIP condition it will taken back, then it will taken with a deduction of 55%On Product Total Value.
14.All such returns are subject to remaining of shape, weight,Colour, Clarity, Polish etc..
15.Our Ratna Jyoti's Offers Stone or any Gift or that may be, is not taken Back & Return after sale.
16.Any Type of Discount Offers Time> If you Purchase any Returnable Gems-so that gems if Returned the Deduction of Total =Upper Terms wise % of Product Value+Discount Offer %.
17. In Case of Party Return the Stone withour full paid in Ratna jyoti, in that case 53% Deduction will be cut from Product total value.
18.Certified Diamond is our any or Life Time Returnable Product and all time Deduction of 10%On Product Total value.
19.Hallmark(22K / 24K)Gold or White Gold, Platinum with Silver is any or all Time Returnable and no Deduction for that Metal of that day new order.
20.In any condition, money & any advance amount can not be refund, but if the stone will return, according to theabove rule Ratna Jyoti will give a money deposite slip to the customer and that money will less at the time of purchessing any stone or goods but in any condition money will not be refundable.
21.If any customer wants to less the deposite money at the time of purchessing another stones or goods, he/she will must bring the money deposite slip with him/her.
22.If in any case the stone return bill & deposite slip has lost, Ratna Jyoti will not take any responsibility about the amount and with money deposite slip the claim of that amount will be refused.
23.After buying a stone if the customer wants to return in before binding within 24 hours then there must be deduction of TAX Amount & 100 Rupees for the Billing charge.
24.Both advance and goods will be cancel due to unwithdrawal order goods within one month.
25.All returns will be effective if our cash memo and bill other allied papers are returned(if issued by us).
26.In case of judgement of any stone only GSI / GIA / IGI / HRD / AGS with any International reg. Lab.with Reg. Lab Testing Certificate but any others Private Lab Reprt
will not be considered.
27.If any negetive report in respect of any stones sold by us comes from ‚GSI / GIA / IGI / HRD / AGS with any International reg. Lab., then 100% of the price of Total Gem Value + Rs.25,000/-INR will be paid only after re-investigations and test by us. So Reports & Products must be deposit at Ratna Jyoti within 7 days from the date of delivery.
28.Our Products in case of Negative Report it must be Claim within 7 Days from the date of delivery.
29.After 7 days directly or indirectly relating of the stone tested or for any claim or demand are not valid.
30.Silver is any Time Returnable and all time Deduction 35% of Silver Weight.
31. 18k Gold is any Time Returnable and all time 25% Deduction.
32. 22K Normal Gold is any Time Returnable and all time 10% Deduction.
33. Games Making Charges, Tax Amount, Astro Visit Fees, Others Fees with any Service Amount are not Include and Return Calculate.
Terms & Conditions for Product Sale, Return, Refund and Exchange Part-2
a) All items must have the original security Barcode, label, Product I.D and certificate and must be returned in the same conditions as delivered by the Company.
b) Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
c) Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.
d) All shipping and handling expenses shall be chargeable to the Member.
e) All requests for return of product have to be placed within seven (7) days from the date of delivery. No return requests after seven (7) days from delivery will be processed.
f) Once the return is confirmed at the call center, the Company will send a packaging cover, which has to be used to return the product. The item has to be packed in front of the courier agent.
g).Price of a GEM varies According to size MINES & QUALITY.
h).GEMS as per exact quality are not alwaya available and in such cases a little less or more weight in supplier .
i).Money can not be refund or exchsnged for gems once sold.
j).Both advance and goods will be cancel due to unwithdrawal order goods within one month.
k).All returns will be effective if our cash memo and bill other allied papers are returned(if issued by us).
l)wrongly you paid any amount so must refund amount to your account.
N.B:. Ratna Jyoti's all Product Group is only Ratna Jyoti's Own Gems Quality & Rate Chat Group. Others not apply.Please at Frist Details Read Our applying Ruls-Regulation , Term & Conditaion , Privacy, Refund & Cancellation Policy from our website.