Return, Refund and Exchange policy
Ratna Jyoti offers you the flexibility to exchange your Diamond , Sapphire,Ruby ,Emerald and Diamond Jewellery -if you don't like it ( within 7 working days of delivery). You can return readymade Only Diamond jewellery with no questions asked (if done within 7 working days). We offer these because we want to make sure the product really makes you happy, and we have an enduring relationship with you as our customer. However, such exchanges will be subject to certain terms and conditions.
Terms & Conditions for Product Sale, Return, Refund and Exchange Part-1
1. We Used to Sell Stone with 100% Guarantee Duly Tested & Verifyed with Certified By G.S.I / GIA / IGI / HRD / AGS /RJL (Our Own Lab) With More Any International Reg.Lab. We Sell Every Diamond / Gems with GST Bill + Rs.25000/- Guarantee Card + Lab Report +
Terms & Conditions Papers.
2. Money Cannot be Refund or exchange for our any product once sold.
3. Diamond ,Hallmark 24K-22K Gold ,18K Gold , Silver is our Returnable Product But Our Others any Product are not Returnable after Sale.
4. Diamond are our life / any time Returnable Product, But Diamond Price Below Rs.25000/-are not taken back (Only Any One Product Price).
5. After Selling with Diamond Price above Rs.25000/- - if the customer wants to return in within 24 hours then there must be deduction of
GST Tax Amount & Rs. 300/- rupees for the papers charge.
6. If Our Diamond Price above Rs.25000/- Must be Return After 24 Hours-to -any Time with a Deduction of 20%On Product Total value +
GST Tax Amount.
7. Any Type of Discount Offers Time> If you Purchase any Returnable Diamond - so that Diamond if Returned the Deduction of Total =Upper
Terms wise % of Product Value+Discount Offer %+GST Tax Amount.
8. In Case of Party Return the Stone without full paid in Ratna jyoti, in that case 53% Deduction + GST Tax Amount will be cut from Bill total value.
9. In any condition, money & any advance amount can not be refund, but if the Diamond will return, according to the above rule Ratna Jyoti
will give a money deposite slip to the customer and that money will less at the time of purchessing any stone or goods but in any condition
money will not be refundable. If any customer wants to less the deposite money at the time of purchsesing another stones or goods, he/she will must bring the money deposite slip with him/her. If in any case the stone return bill & deposite slip has lost Ratna Jyoti will not take any responsibility about the amount and with money deposite slip the claim of that amount will be refused.
10. All returns will be effective if our cash memo and bill other allied papers are returned(if issued by us).
11. Both advance and goods will be cancel due to unwithdrawal order goods within Three month (Offer Time The time is One Month).
12. In case of judgement of any stone only GSI / GIA / IGI / HRD / AGS with any International reg. Lab.with Reg. Lab Testing Certificate
but any others Private Lab Reprt will not be considered.
13. If any negetive report in respect of any stones sold by us comes from ‚GSI / GIA / IGI / HRD / AGS with any International reg. Lab.,
then 100% of the price of Total Gem Value + Rs.25,000/-INR will be paid only after re-investigations and test by us. So Reports & Products
must be deposit at RATNA JYOTI within 7 days from the date of delivery. Our Products in case of Negative Report it must be Claim
within 7 Days from the date of delivery. After 7 days directly or indirectly relating of the stone tested or for any claim or demand are
14. Games Testing Charges, Tax Amount, Astro Visit Fees, Shipping Charges Others any Fees with any Service Amount are not Include
and Return Calculate.
15. Price of a GEM varies According to size MINES & QUALITY. Gems as per exact quality are not always available and in such
cases a little less or more weight in supplier .
16. If Return Hallmark 24K/22K Gold (Return time weight wise) 100% Return on This Date Market Rate Only Deduct Making
Charges+GST amount. If Return 18K Gold 30%Deduct on This Date Market 24K Rate +Making Charges+GST amount. If
Return Silver 25%Deduct on This Date Market Silver Rate +Making Charges+GST amount. Bronj / Copper /Others Metal
age Not Returnable.
17. All courier and shipping costs incurred by the Company for returns shall be borne by the Member.
Please at Frist Details Read Our applying Ruls-Regulation ,Term & Conditaion ,Privacy, Refund & Cancellation Policy from our website
N.B:. Ratna Jyoti's all Product Group is only Ratna Jyoti's Own Gems Quality & Rate Chat Group. Others not apply.
Terms & Conditions for Product Sale, Return, Refund and Exchange Part-2
a) All items must have the original security Barcode, label, Product I.D and certificate and must be returned in the same conditions as delivered by the Company.
b) Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
c) Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.
d) All shipping and handling expenses shall be chargeable to the Member.
e) All requests for return of product have to be placed within seven (7) days from the date of delivery. No return requests after seven (7) days from delivery will be processed.
f) Once the return is confirmed at the call center, the Company will send a packaging cover, which has to be used to return the product. The item has to be packed in front of the courier agent.
g).Price of a GEM varies According to size MINES & QUALITY.
h).GEMS as per exact quality are not alwaya available and in such cases a little less or more weight in supplier .
i).Money can not be refund or exchsnged for gems once sold.
j).Both advance and goods will be cancel due to unwithdrawal order goods within one month.
k).All returns will be effective if our cash memo and bill other allied papers are returned(if issued by us).
l)wrongly you paid any amount so must refund amount to your account.
N.B:. Ratna Jyoti's all Product Group is only Ratna Jyoti's Own Gems Quality & Rate Chat Group. Others not apply.Please at Frist Details Read Our applying Ruls-Regulation , Term & Conditaion , Privacy, Refund & Cancellation Policy from our website.
Last update on 01-04-2018